Our Incident Management Process
During the course of your care, Infinity Care takes all necessary measures to ensure your safety and that of Infinity Care team members. All incidents involving clients are reported and investigated, and corrective measures undertaken to prevent reoccurrence and / to eliminate the risk.
We ensure:
- All Infinity Care staff are trained to identify, report and action hazards before they lead to a potential risk situation.
- All necessary steps are taken to respond to the situation including the client’s immediate needs
- Our staff will report the incident in a timely manner to the client and / or their family
- Information reported to the client and / or their family will include the contact names and details of the staff member available to respond to any enquiries or concerns
- If further investigation is required or the incident needs to be reported to a third party Infinity Care will notify the client and / or family.
- Infinity Care will communicate with the client and / or family during the course of the investigation process and will advise on the outcome when the investigation has been completed.
If you are concerned about the level of care or want to report any incident including abuse, negelet, violance and discrimination, please contact Infity Care. We will nofify the relevant authorities. Please be assured all reporting will be treated with upmost importance and your privacy will be mainianed at all times.