Clients and their families and/or primary carers have the right to:
- Be treated with dignity and respect.
- Be treated equally, regardless of race, ethnicity, creed, religious belief, sexual orientation, gender, age, diability, health status, or source of payment for care.
- Contribute in development of their careplan and be provided with a written copy of the care plan outlining the services to be provided by Infinity.
- Be involved in all decisions regarding choosing supports for their needs.
- Be provided with information in relation to their choice of supports.
- Have their information kept private. Client files will only contain information necessary to provide the optimum service possible and are available to the client at any time, on enquiry.
- Always have their privacy and confidentiality maintained.
- Services delivered in a culturally competent manner.
- Know about advocacy and community groups and services.
- Freely file a complaint, grievance, or appeal, and to learn how to do so; and have access to an external independent grievance mechanism.
- Access to an interpreter when required; or a bilingual care worker
- Have an advocate present for all contact with Infinity and for any other purpose when they require it.
Clients and their families and/or primary carers have responsibility to:
- Treat those giving them care with dignity and respect.
- Respect the right of staff to a safe and courteous workplace that is free from harassment.
- Refrain from smoking in the presence of Infinity workers.
- Provide Infinity with the information needed, in order to provide the best possible care.
- Help develop and follow the agreed-upon care plan for their care, including the agreed-upon medication plan.
- Let Infinity know when the care plan no longer works for them.
- Tell Infinity about any changes needed for their care plan, including medication changes, and provide any necessary information as required.
- Openly report concerns about quality of care.
- Keep Infinity advised of all relevant and pertinent information relating to the care we are providing and let Infinity know about any changes to their contact information (name, address, phone, etc).
- Take responsibility for the outcomes of any decisions they make.
- Provide required cleaning products and equipment for domestic assistance services.
- Keep your scheduled service time. If you need to cancel or change a service, please contact the Infinity office at least 48 hours prior to the scheduled support. Cancellations made within 48 hours the time of service will attract the cancellation charge as per the NDIS guidelines and Infinity Cancellation Policy.