1. Protecting Your Personal Information
We appreciate that privacy is important to you and Infinity Care is committed to handling your personal information (including health and other sensitive information) in accordance with applicable privacy laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
2. What personal information does Infinity Care collect and hold and why?
We collect personal information reasonably necessary to providing our services to you. The information that we collect about you or the person you care for may include, but is not limited to, identity and contact details, gender, cultural and religion preference, financial information and health details.
3. How do we collect your personal information?
Information is primarily collected directly from you. It might also be collected on occasion by our contractors or from service providers, and it could be in writing, by telephone and by other electronic communication channels.
We may also need to obtain your personal information from others, with your consent, to ensure that we are fully informed for the provision of appropriate services.
4. Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
6. Notifiable Data Breaches
If Infinity Care determines that personal information has been accessed without permission, acquired, used or disclosed in a manner which compromises the security of the personal information, we will assess the risk to affected parties.
If Infinity Care determine that a breach causes serious harm to an individual, we will notify all affected parties (including the individuals to whom the data pertains and the Australian Information Commissioner). The notification will provide recommendations about the steps individuals should take in response to the breach.
7. Can I correct the information?
If you believe there are errors in our records about you, please let us know and we will investigate and correct any inaccuracies.